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Payment terms, refunds, and cancellation

Billing cycles, the money-back guarantee, and how to cancel or change your plan.

How billing works

Payments are processed by Stripe. Monthly plans (Student, Coach) bill every month; annual plans (Student, Coach, Club per-seat, Club Unlimited) bill once a year. The Student Lifetime plan is a single one-time payment — no recurring billing at all.

Canceling

You can cancel any plan — Monthly or Annual, Student, Coach, or Club — at any time. When you cancel, your access continues through the end of your current paid billing period; you won't be charged again after that. There's no self-serve cancel button in the app yet — email [email protected] with the email address on your account and we'll cancel it for you. We're a small team during Early Preview and typically respond within 1 business day.

Money-back guarantee

Every student plan (Monthly, Annual, or Lifetime) includes a 14-day money-back guarantee. If you're not happy within your first 14 days, email us and we'll refund your payment in full — no hassle. This guarantee applies to student plans; it does not extend to Coach or Club plans, which follow the cancellation terms above instead.

Early Preview pricing

Prices shown during Early Preview (e.g. the Student Annual $99/yr rate) are locked in for as long as you stay subscribed — they don't increase when we raise prices for new signups at public launch. See PickleCraft pricing: Students, Coaches, and Clubs for current rates.

Questions about a charge

For anything involving your specific subscription or a payment — a failed charge, a question about what you were billed, or a refund request — email [email protected] with the email address on your account so we can look you up.

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